Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a full refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@joyandstream.com. Please note that returns will need to be sent to the following address: 5100 Daniel Circle, Orange, TX 77630

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@joyandstream.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
CUSTOMIZED ITEMS ARE FINAL SALE!

Exchanges 

Once we receive your item, we will have it exchanged and sent back to you within 5 business days.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be given your full refund within 14 business days. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@joyandstream.com.